Frequently Asked Questions

Customer Support

How do I contact Offshore Cheap Meds?

Our Customer Service Representative can be contacted through Live Chat.

You can also contact us through email at admin@offshorecheapmeds.com or call us for any assistance at the following phone number:

Toll Free Number +1-888-414-6679

Toll Free Fax Number +1-888-455-5677

Hours of Operations :

Monday to Friday 9:30 AM to 7:30 PM (EST)

Saturday and Sunday Closed

How can I email my queries to someone at Offshore Cheap Meds?

Our Customer Service Representative can be contacted at the admin@offshorecheapmeds.com. You can ensure that your question or comment is responded to in a timely manner. We welcome any feedback and comments from our Patient as this allow us to apply continuous improvements to our products, policies and procedures.

For any Licensed Pharmacist consultation, you can reach out at info@offshorecheapmeds.com and you will receive email response or call back within 24-hour.

How long does it take to respond to me email enquiry?

We ensure that every email is answered within 24-48 hours. Please excuse us on any national or civil holidays which may extend the length of time taken to respond.

What if I have any concern about customer service or drug prices?

You can refer our Contact Us page for our contact information. You can always reach us and share your concern via email as well at info@offshorecheapmeds.com. We ensure to address them within timeline.

What are your business hours?

We work from Monday to Friday 9:30 AM to 7:30 PM (EST), Saturday 9:30 AM to 1:30 PM (EST), Sunday Closed. However, even if are not around you can still place order. Our easy and smooth website platform helps you to place order and guide you at every step.


How much does shipping cost for my order?

Special Offer (For New Customers Only)

Free Shipping ( 3 -4 Weeks ) - For New Customers

Shipping Methods

  • Standard Shipping (3 -4 Weeks - Fully Tracked ) - $9.95
  • Expedite Shipping (7 - 15 Business Days - Fully Tracked ) - $44.95
  • Life-Time Free Shipping (One time Cost for Lifetime free shipping) - $49.95

NOTE : FREE SHIPPING to US and selected countries on first order. Minimum $49.9 purchase required.

Shipping Charge may vary between USD $9.95 - USD $69.95 for some specific countries like Brazil, Peru, UAE, Israel, Ecuador, Greece, Netherlands etc. Express shipment will be sent in these countries through DHL Express services.

Do you ship to Canada?

Yes, we ship to Canada only if you are ordering Canadian Products which are to be dispensed from our affiliated Pharmacy located in Canada. Any other products from different country can’t be dispensed in Canada.

Do you offer Expedite Shipping?

Yes, we do offer expedite shipping for products shipped from Pharmacies located at India, Canada, US and Australia.


Is payment and personal information safe?

You can rest assured. Offshore Cheap Meds is payment card industry compliant. Site is under strict security of Site Lock (one of the website security service company from USA), which provides high end security to our visitors. Sensitive data is encrypted before transmission with your browser and the website server. On the other side, GEO TRUST enables the best online merchants to provide their buyers an independently guaranteed shopping experience for total peace of mind over their purchase.

How do I pay for my medications?

We accept following payments:

  • Echeck (US customer only)
  • Check (US customer only)
  • Credit Card (AMEX only)
  • Wire transfer (Domestic & International both)

In case you are unable to pay any of above options, then you can select payment option as “offline payment” and complete order. Our customer support representative will call you & suggest convenient payment method to complete your order.

Why Offshorecheapmeds.com prices are lower than any other online pharmacies?

There are few reasons for this. Firstly, we buy drugs in large quantities which allow us to transfer discounts and benefits to our customers. Secondly, lower prices are available because the price of the same medicine, manufactured and marketed by the same pharmaceutical companies can vary significantly from country to country. We are also partnering with many pharmaceutical companies to take advantages of global prices and you can save upto 70-80% on generic products.

Is there any charge other than value in the order invoice copy?

Offshore Cheap Meds only charge the amount mentioned in the order invoice. Some customers may be charged an extra 1-3% by their bank for ‘International Transaction or Currency Conversion Charges’. This is the cardholder’s bank charging them for processing with a bank outside of the US and is outside of our control.

Can I get refund if my medicine shipment stuck/destroyed/abandoned by customs of destination country?

No refund will be entitled for such case. Offshore Cheap Meds does not have any control over the custom process. It is responsibility of the customer to fulfill the import requirement posed by the customs of their country on their shipments.

In other case, if your parcel get returned back to the pharmacy, then full medicine cost will be refunded back to the card it had been charged.

Do I have to pay Custom Charges to release my medicine parcel?

Some country may charge duty fee on the import of shipment by as per their own country rules on import of products. This is the responsibility of the customer to pay such charges and release parcels as advised by officials as we do not have any control or any role over the custom process.


Do I need prescription to order from Offshorecheapmeds.com?

Yes. We require a valid prescription completed by a physician licensed to practice medicine and issue prescriptions where you live. You can visit our Contact Us page for our emailing address or toll free fax number.

At Offshorecheapmeds.com we do carry several OTC medicines. These OTC drugs are only available without prescription.

Is Offshore Cheap Meds regulated and legal?

Offshorecheapmeds.com uses affiliated international pharmacies that are approved by regulatory authorities in their respective countries and certified by PharmacyChecker. In addition to having your prescriptions dispensed from our affiliated Canadian dispensing pharmacy, your medications are also dispensed from other registered and approved Pharmacies located in India, The United Kingdom, Australia, Turkey, Canada and USA.

Is Offshore Cheap Meds accredited?

Offshore Cheap Meds is verified and accredited by Pharmacy Checker, USA. We follow the accreditation guidelines and standard operating procedures designated by Pharmacy checker and USFDA for the safety and distribution of quality prescription or non prescription generic or brand medicines.

How large a supply of medication may be purchased?

The maximum allowed by law is 90 day supply. You may request your physician to recommend three refills as this saves you money. Dispensing pharmacy keeps your prescription on file and ensures to use same prescription for refill orders as long as it permits refills.

Why do I have to fill out medication history form?

Licensed pharmacist at our dispensing pharmacy does complete drug interaction review and ensure that your prescription is safe to take with your other prescription or Over the Counter drugs.

What are generic drugs?

Generic drugs are “bio-equivalent” of a brand name drug with same chemical name and formulation in dosage form, safety, strength, quality, how it is taken, performance and intended use.

It is recommended to use only one formulation of a generic or brand drug consistently to achieve the best result.

Learn more about Generic Drugs

Are generic drugs safe as brand name drugs?

Yes. Both brand and generic drug facilities meet the same standards of goods manufacturing products (GMP). In fact, an estimate 50% of generic drug production actually comes from brand-name companies. These companies frequently produce identical or copies of their own brand name products and sell them as generic products.

Are generic drugs as effective as brand-name drugs?

Yes, generic medicine works the same way as brand medicine because active ingredients are same. The risks and benefits of generic is same as brand name medication.

How can I get less expensive generic drugs?

Whenever your doctor writes prescription, ask for generic drugs. You can also talk to our pharmacist.

Do you offer drugs for pet?

Yes, we offer drugs for your pet. You can save up to 70% drugs on our pet medication as well.

Why do the pills I received from Offshore Cheap Meds look different than the ones I get from my local pharmacy?

Remember, in case you have ordered a Generic from us, the pills we send you will look different. Generics do not look the same as the Brand Name products, even though they have the same active ingredient and work in the same way. In addition, same thing can happen with brand drug as well, the same Brand Name pill may look slightly different coming from another country due to different manufacturer.

Learn more about generic drugs

How long is my prescription valid for?

Your prescription is valid for a period of 1 year from the date of issue.

Can I return my medications if I no longer need them?

We don’t want to disappoint you but at Offshore Cheap Meds safety is prime motive. We work in conjunction with licensed pharmacies to protect the safety of you and other parties involved. Once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. So before placing order please consult with your physician regarding your medications.

Read our returns policy.

Do you dispense controlled substance?

No, we strictly do not sell or dispense controlled substance for any reason.

I have received lesser or half quantity of medicine than ordered. Why?

As per the guidelines of USFDA, maximum 90 days of supply at one time should be dispensed, so the payment also charged for the supplied quantity. Refills and pending medicine more than 90 days of prescribed dosage will been sent in the interval of every 45-60 days.

How can I get Pharmacist consultation?

You can send us an email with your query at info@offshorecheapmeds.com and our pharmacist in-charge shall reply in 48-72 hours. You can also schedule telephonic consultation with one of our trained pharmacists.

What is the guarantee for authenticity of medicines shipped from dispensing pharmacy?

Dispensing Pharmacy is licensed Pharmacy and accredited by Pharmacychecker.com

A standard operating procedure is followed by dispensing Pharmacy to procure drug either directly from Tier-1 manufacturer approved by USFDA, UKMHRA or EUGMP or few FDAs from other countries or wholesalers authorized by manufacturer.


What is Offshorecheapmeds.com Privacy Policy?

Please review our Privacy Policy Page

What are Offshorecheapmeds.com Refund and Cancellation Policy?

Please review our Refund and Cancellation Policy Page

What is Offshorecheapmeds.com Shipping Policy?

Please review our Shipping Policy Page

What is Offshorecheapmeds.com Terms of Sale?

Please review our Terms of Sale Page

General Questions

Is Offshore Cheap Meds online pharmacy is pharmacy?

No, Offshore Cheap Meds is a pharmacy intermediary. Your prescription is filled by licensed pharmacy registered with local state council where it is based. Offshore Cheap Meds works as intermediary between our customer and pharmacy.

Can I order one year medication supply as per the prescription?

Yes, if your prescription allows then you can order one year medicine supply with “One year Shipping Subscription” only.

How can i disclose dissatisfaction or any complaint regarding order or other issues?

We value your feedback and accept complainants to improve our service for you. All complaints are directly handled by management and Pharmacy manager. You can post your any feedback at info@Offshorecheapmeds.com.

In case your query is still not listed and answered, then write to us at info@offshorecheapmeds.com or talk to our customer service representative on live chat.

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